My Top 5 Customer Service Lessons
I have come a long way to reach at this point in my career to discover that indeed customer service has only one end and that is to ensure the customers are always happy and satisfied with the service offered to them. It has been an awesome journey serving people through the pandemic and right now we are in the brink of seeing the world collapse in to a war field. Despite this, customer service has never been more static than it has more especially in this era of knowledgeable population. This means everyone in the service industry needs to keep on improving themselves. Here are my top five lessons;
- Always express gratitude.
Say thank you, ask the customer how they are doing, express interest in offering assistance, and finally tell them what you going to do to offer assistance on whatever issue they are facing.
2. There are no Stupid questions
A lot of times I have dealt with odd situations which needs immediate attention. According to Carl Sagan, in his 1997 book, The Demon-Haunted World: Science as a Candle in the Dark, there are naive questions, tedious questions, ill-phrased questions, questions put after inadequate self-criticism. But every question is a cry to understand the world. There is no such thing as a dumb question.”
3. It is okay if you do not have the answers at the moment.
It is always expected of us to have ready answers at our fingertips as frontiers in this type of service industry. Infact, we usually don’t have but we try our level best to offer a solution.
4. Failures help us to improve.
Working in customer service has given me a formative experience which has exposed me to people from various walks of life. Most of the time I am involved in providing solutions to various issues such as flaw in our products, broken promises and human errors. The more problems I encounter, the more solutions I give and this is the best part in customer service.
5. Always apologize first irrespective of who’s fault.
Take the lead in this. No further action.
Final words……. Be in a good habit of retrospectively analyzing situations that you’ve handled both very well and badly and always come up with a better approach next time.
